privacy policy...
Privacy of your data is important.
Digiprofiles Privacy Statement
Effective October 2021 About DigiprofilesDigiprofiles is part of the Resintel (Resource Intelligence) group and holds an Australian Business Number xx xxx xxx xxx.You can contact Digiprofiles in the following ways:Email: info@digiprofiles.comTelephone: +61 488 798 570
This Privacy Statement describes how Digiprofiles collects, uses, shares and keeps your personal information in accordance with the Privacy Act and the Australian Privacy Principles. If you do not agree to our use of your personal information in this way, we may be unable to provide our services to you.In addition to this Privacy Statement, we also have more specific information available regarding how we handle your:• Online Information. Please see our Online Privacy Statement, which describes how we handle information we collect about you from your use or access of Digiprofile websites, online applications and any of our online services or content. Our Online Privacy Statement is available at: digiprofiles.com/privacy Collection of personal informationGenerally, if you are applying for an account we collect your personal details (such as name, email and phone numbers), details about your employment, and other information relevant to your account.As you build your profiles the platform stores information about you ways, including:• directly from you, when you enter information• from your use of our services, such as when you share your profile with others• from scans of your didigalert QR Codes.• For more information about how we collect and use Online Information see our Online Privacy Statement at www.digiprofiles.com/privacy.
Using personal informationWe may use the information we collect about you (including Online Information) on its own or combine it with other information to:• deliver products and services, including:- for the same purposes as for services such as digiprofiles- issuing you with QR Codes- verify your identify when you contact us- manage your account and your transactions- Providing Dashboard and reporting- tell you about new features, benefits and updates to your accounts, products, and services• conduct research and analysis, including to:- better understand our customers - allow you to rate and review our products and services- produce data analytics, statistical research, and reports- review and improve our products and services and make them easier to use- develop new products and services• manage fraud, security and credit risks, including to:- detect and prevent fraud or criminal activity- safeguard the security of your information• use it in other ways as required or permitted by law or with your consent When we might share your Personal InformationWe do not share Personal Information with anyone except as described below. We only share Personal Information as required or as permitted by law as follows:• people you authorise to use or access your account • the provider of any payment service you use to make payments to Digiprofiles• with regulatory authorities, courts, and governmental agencies to check your identity, comply with legal orders, legal or regulatory requirements, and government requests and to detect and prevent fraud or criminal activity, and to protect the rights of Digiprofiles or others• with government agencies (such as official record holders or document issuers) to verify your identity;
• with third parties in the context of a sale of all or part of the Digiprofiles Companies or their assets• any other purpose you have consented toAggregated and De-identified InformationAggregated or de-identified Information is not personal information and does not identify you individually; however, it may be derived from personal information. It helps us to analyse patterns among groups of people. We may share aggregated or de-identified Information in several ways, for example:• for the same reasons as we might share Personal Information• with any Business Partners to help develop and market programs, products or services and present targeted content and marketing• with Business Partners to conduct analysis and research about customers How we store your personal informationDigiprofiles stores personal information in secure encrypted files in secure computer storage facilities. Digiprofiles has taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Digiprofiles uses generally accepted technology and security protocols so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. Digiprofiles will take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it in accordance with personal privacy and government legislation.
Information about other personsIf you provide personal information about someone else to Digiprofiles, you must make sure that the individual has seen, understood and agreed to:• their personal information being collected, used and disclosed by Digiprofiles in accordance with this notice• their ability to access that information in accordance with the Privacy Act 1988 and to advise Digiprofiles if they think the information is inaccurate, incomplete or out-of-date• the contact details of the Digiprofiles Privacy Officer Complaints, Access and CorrectionsWe endeavour to provide you reasonable access to the personal information we hold about you where it is legal, reasonable and feasible for us to do so. There is no fee to request access to your personal information, however we may charge a fee to collate and provide your personal information with your consent.If you think any of the information we hold about you is inaccurate, incomplete or out-of-date, you can ask us to update it or correct it. To request access to your personal information, request a correction or make a complaint, please email us on privacy@digiprofiles.com. In the event we refuse to give you access to your personal information, or do not consider that your information needs correcting we will provide you a written explanation of our decision and your options of review. You may ask us to include a statement alongside your personal information which says that you think your personal information is inaccurate, incomplete, misleading or out of date.Where you make a complaint we will confirm in writing that it has been received by us within seven days. We endeavour to resolve your complaint within 30 days and where we are unable to we will contact you to explain why and request more time.
Using personal informationWe may use the information we collect about you (including Online Information) on its own or combine it with other information to:• deliver products and services, including:- for the same purposes as for services such as digiprofiles- issuing you with QR Codes- verify your identify when you contact us- manage your account and your transactions- Providing Dashboard and reporting- tell you about new features, benefits and updates to your accounts, products, and services• conduct research and analysis, including to:- better understand our customers - allow you to rate and review our products and services- produce data analytics, statistical research, and reports- review and improve our products and services and make them easier to use- develop new products and services• manage fraud, security and credit risks, including to:- detect and prevent fraud or criminal activity- safeguard the security of your information• use it in other ways as required or permitted by law or with your consent When we might share your Personal InformationWe do not share Personal Information with anyone except as described below. We only share Personal Information as required or as permitted by law as follows:• people you authorise to use or access your account • the provider of any payment service you use to make payments to Digiprofiles• with regulatory authorities, courts, and governmental agencies to check your identity, comply with legal orders, legal or regulatory requirements, and government requests and to detect and prevent fraud or criminal activity, and to protect the rights of Digiprofiles or others• with government agencies (such as official record holders or document issuers) to verify your identity;
• with third parties in the context of a sale of all or part of the Digiprofiles Companies or their assets• any other purpose you have consented toAggregated and De-identified InformationAggregated or de-identified Information is not personal information and does not identify you individually; however, it may be derived from personal information. It helps us to analyse patterns among groups of people. We may share aggregated or de-identified Information in several ways, for example:• for the same reasons as we might share Personal Information• with any Business Partners to help develop and market programs, products or services and present targeted content and marketing• with Business Partners to conduct analysis and research about customers How we store your personal informationDigiprofiles stores personal information in secure encrypted files in secure computer storage facilities. Digiprofiles has taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Digiprofiles uses generally accepted technology and security protocols so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. Digiprofiles will take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it in accordance with personal privacy and government legislation.
Information about other personsIf you provide personal information about someone else to Digiprofiles, you must make sure that the individual has seen, understood and agreed to:• their personal information being collected, used and disclosed by Digiprofiles in accordance with this notice• their ability to access that information in accordance with the Privacy Act 1988 and to advise Digiprofiles if they think the information is inaccurate, incomplete or out-of-date• the contact details of the Digiprofiles Privacy Officer Complaints, Access and CorrectionsWe endeavour to provide you reasonable access to the personal information we hold about you where it is legal, reasonable and feasible for us to do so. There is no fee to request access to your personal information, however we may charge a fee to collate and provide your personal information with your consent.If you think any of the information we hold about you is inaccurate, incomplete or out-of-date, you can ask us to update it or correct it. To request access to your personal information, request a correction or make a complaint, please email us on privacy@digiprofiles.com. In the event we refuse to give you access to your personal information, or do not consider that your information needs correcting we will provide you a written explanation of our decision and your options of review. You may ask us to include a statement alongside your personal information which says that you think your personal information is inaccurate, incomplete, misleading or out of date.Where you make a complaint we will confirm in writing that it has been received by us within seven days. We endeavour to resolve your complaint within 30 days and where we are unable to we will contact you to explain why and request more time.